Last update: 13 February 2023
Support and Questions
If you have any questions about the setup or use of the Services or have technical difficulties, you will find FAQs on our Website or you may contact us using the contact form available on the website or via email.
Changes to Services and Terms
We may change or discontinue, in whole or in part, our Services at any time without notice. You acknowledge that we are not liable to you or to any third party for any such action.
Requirements for Use of Our Services
To obtain the full benefit of our services, you require the SOVN products, the SOVN app, mobile devices, internet access to the Mobile App and Websites, and other required software (if any). Periodic updates to any of these elements may be required for improved performance, and the performance of the whole may be affected by the performance of any of these elements. You are responsible for obtaining your own Internet access and mobile device to access our Services.
Disclaimer and Precautions
Please note that our Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information and guidance in our Services are there for informational purposes only and cannot replace the services of health professionals or physicians. You should always consult a physician before making any changes to your sleep or activity based on information or guidance of our Services, or if you have any questions regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on or through our Services. We are not responsible for any health problems that may result from information or guidance you learn about through our Services. If you make any change to your sleep or activity based on our Services, you agree that you do so fully at your own risk.
It is important to be sensitive to your body’s responses. For example, if you feel unexpected, repeating or long-term pain, fatigue or discomfort due to having made changes to your sleep or activity, it is recommended that you consult a physician before continuing with such changes. The information and guidance in our Services may be misleading if your physiological functions and responses differ significantly from population averages due to medical conditions or rare natural differences.
Corporate Contact Info
Padualaan 8, 3584 CH,
Utrecht, the Netherlands
For questions on support, orders, returns or product information, please contact us using the contact form available on the website.
Limited License and Ownership
You may propose to us modifications or improvements to all or any part of our Services. By choosing to disclose such proposal to us, you hereby grant Jawsaver all title and ownership and intellectual property rights to such proposal.
Local Law and Export Control
In relation to your purchase and use of the Services, you agree to comply with the laws of your local jurisdiction as well as with any export restrictions applicable in your jurisdiction.
Third Party Services
Content and Warranty Disclaimer
EXCEPT FOR THE LIMITED WARRANTY FOR THE PRODUCT SET FORTH BELOW, ALL THE SERVICES ARE PROVIDED BY JAWSAVER AND ITS AFFILIATES “AS IS”.
NEITHER JAWSAVER NOR ITS PARTNERS, SUPPLIERS, OR AFFILIATES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES (INCLUDING THE SOVN PRODUCT & MOBILE APP), ITS CONTENTS, OR ANY INFORMATION MADE AVAILABLE BY OR THROUGH OUR SERVICES. IN ADDITION, JAWSAVER AND ITS PARTNERS, SUPPLIERS AND AFFILIATES DISCLAIM ALL WARRANTIES WITH RESPECT TO OUR SERVICES (INCLUDING THE SOVN PRODUCTS), EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FURTHERMORE, JAWSAVER DOES NOT WARRANT THAT USE OF OUR SERVICES WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR SERVICES (INCLUDING ANY SOVN PRODUCT AND MOBILE APP) ARE FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS.
LIMITED WARRANTY FOR THE SOVN PRODUCT. JAWSAVER WARRANTS TO THE ORIGINAL END USER PURCHASER THAT THE SOVN PRODUCT IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP FOR ONE (1) YEAR FROM THE DATE OF PURCHASE. If your local law in effect at the time of purchase requires a warranty period longer than one (1) year, this warranty shall be extended to the extent required by such law. Within the warranty period, Jawsaver shall repair or replace at no charge to you any components of the SOVN Product that fail the limited warranty provided. You shall be responsible for any related transportation charges. Replacement products may be new or refurbished at our discretion. This limited warranty does not apply to (i) normal wear and tear, including scratches and dents; (ii) consumable parts included in the SOVN Product, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage resulting from your failure to use the SOVN Product in accordance with the instructions accompanying the SOVN Product or available at the Website; (iv) damage resulting from an accident, flood, fire, misuse, or abuse; (v) damage resulting from service performed, or damage resulting from tampering or alterations to the SOVN Product, by anyone not authorized by Jawsaver; or (vi) use of the SOVN Product with any other application or software than the SOVN Mobile App.
Jawsaver retains the exclusive right to repair or replace the SOVN Product, or offer a full refund, at its sole discretion. Such remedy shall be your sole and exclusive remedy for any breach of warranty. Warranty repairs and replacements have a new warranty which is the longer of ninety (90) days or the balance of the original one year warranty.
Limitation of Liability
IN NO EVENT WILL JAWSAVER OR ANY OF ITS AFFILIATES BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT JAWSAVER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY OF JAWSAVER, ARISING FROM OR RELATING TO THE PROVISION OF OUR SERVICES (REGARDLESS OF THE FORM OF ACTION OR CLAIM, E.G. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL THEORY) IS LIMITED TO USD100. JAWSAVER’S AFFILIATES, PROVIDERS AND PARTNERS HAVE NO LIABILITY WHATSOEVER ARISING FROM THE WEBSITE. In some locations applicable law may not allow certain of the limitations described above, in which case such limitations will apply to the maximum extent allowed by such applicable law.
Trademarks and Patents
SOVN logo and marks are trademarks or registered trademarks of Jawsaver B.V. Patents pending. All rights reserved. You are not granted, by implication or otherwise, any license or right to use any marks appearing on our Services. One or more patents owned by Jawsaver (or patents licensed from third parties) apply to the SOVN Products and to the features and services accessible via our Services.
Governing Law and Disputes
If you reside in any other country or territory, (1) the arbitration will be held in accordance with the Arbitration Rules of the International Chamber of Commerce of the Netherlands (“ICC”) in effect at the time of the arbitration (the “ICC Arbitration Rules”); (2) the ICC shall be the appointing authority and responsible for administering any arbitration hereunder in accordance with the ICC Arbitration Rules; and (3) the place of arbitration shall be in Den Haag, the Netherlands.
In either case, the arbitration shall be conducted by a single arbitrator who shall be a professional, legal or otherwise, but shall not be, or have previously been associated with either party (the “Arbitrator”). The arbitral award shall be final, binding and non-appealable. The Arbitrator’s award must be reasoned and issued in writing within thirty (30) days of the hearing, unless otherwise agreed to by Jawsaver and you.
Notwithstanding the foregoing, in recognition of the irreparable harm that a breach by you of Jawsaver’s intellectual property rights would cause, Jawsaver may seek an injunction against such violation or breach in a court of competent jurisdiction.
TERMS OF DELIVERY
Last update: 13 February 2023
Jawsaver shop base country is the Netherlands. This may mean that your payment can be subject to foreign transaction if credit card is used. Please check for more information with your card issuing bank. Devices are shipped from the EU. We deliver according to Incoterms® rules 2010 as mentioned below.
The European Union and USA
DDP – Delivered Duty Paid
Jawsaver is responsible for delivering the goods to the named place in the country of the buyer, and pays all costs in bringing the goods to the destination including import duties and taxes.
Outside the European Union and USA
DAP – Delivered at Place
Jawsaver pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer.